When you interact with our platform,
we collect information that helps us provide better educational
services. This includes details you voluntarily share during
registration, course enrollment, and communication with our support
team.
- Personal identification details including name, email
address, and phone number
- Educational background and professional experience in real
estate
- Payment information processed securely through third-party
payment processors
- Learning progress, course completion status, and assessment
results
- Communication preferences and feedback about our
programs
- Technical information like IP address, browser type, and
device information
- Website usage patterns and interaction data to improve our
platform
We only collect information
that's necessary for delivering our educational services and
improving your learning experience. You control what personal
details you share with us.
Our platform uses cookies and similar
technologies to enhance your browsing experience. These help us
remember your preferences, maintain your login status, and provide
personalized content recommendations based on your interests.
Your personal information serves
specific purposes related to our educational mission. We use this
data to create personalized learning experiences and maintain
high-quality program delivery.
- Delivering course content and tracking your educational
progress
- Providing technical support and responding to your
inquiries
- Processing enrollment applications and managing payments
- Sending program updates, educational resources, and relevant
announcements
- Analyzing platform usage to identify areas for
improvement
- Ensuring platform security and preventing fraudulent
activities
- Complying with legal requirements and educational regulations
in Canada
We occasionally send newsletters
featuring industry insights and program updates. These communications
help you stay informed about real estate marketing trends and new
learning opportunities. You can opt out of marketing emails at any
time through your account settings or unsubscribe links.
We never sell your personal
information to third parties. Any data sharing occurs only with
trusted service providers who help us deliver our educational
programs under strict confidentiality agreements.
Protecting your personal information
is fundamental to our operations. We implement comprehensive security
measures aligned with Canadian privacy laws and international best
practices.
Our platform uses SSL encryption to
protect data transmission between your device and our servers. All
personal information is stored on secure servers with restricted
access controls and regular security audits.
- Multi-factor authentication for administrative access to
systems
- Regular security assessments and vulnerability testing
- Encrypted data storage with secure backup procedures
- Staff training on privacy protection and data handling
procedures
- Incident response protocols for potential security
breaches
- Regular software updates and security patch management
Despite our security measures, no
online system is completely immune to threats. We monitor our systems
continuously and will notify you promptly if any security incident
affects your personal information, as required by Canadian privacy
legislation.
Under Canadian privacy laws, you have
specific rights regarding your personal information. We respect these
rights and provide clear processes for exercising them.
- Access your personal information and understand how we use
it
- Request corrections to inaccurate or incomplete
information
- Withdraw consent for certain types of data processing
- Request deletion of your personal information when legally
permissible
- Receive copies of your data in a portable format
- File complaints with privacy regulatory authorities
- Opt out of marketing communications while maintaining
educational access
To exercise these rights, contact our
privacy team using the information provided below. We respond to all
requests within 30 days and may require identity verification to
protect your information from unauthorized access.
Some information may be retained
for legitimate business purposes, such as maintaining educational
records or complying with legal requirements. We'll explain any
limitations when responding to your requests.
We retain your personal information
only as long as necessary for educational purposes or legal
compliance. Different types of information have varying retention
periods based on their use and regulatory requirements.
Educational records, including course
completion certificates and assessment results, may be retained
longer to support your professional development and verify your
achievements with potential employers or regulatory bodies.
- Account information retained while your account remains
active
- Payment records kept for seven years for tax and audit
purposes
- Educational transcripts maintained according to provincial
education standards
- Communication records stored for two years for quality
assurance
- Marketing consent preferences retained until you change
them
- Technical logs automatically deleted after 12 months
We share information with trusted
service providers who assist with platform operations, including
payment processors, email service providers, and educational
technology partners. These relationships are governed by strict data
protection agreements.
In certain situations, we may
disclose information to comply with legal obligations, respond to
court orders, or protect our legitimate business interests. We'll
notify you of such disclosures when legally permitted.
Some of our service providers may
process your information outside of Canada. When this occurs, we
ensure appropriate safeguards are in place to maintain the same level
of protection required by Canadian privacy laws.
Our privacy practices evolve as we
enhance our educational platform and adapt to changing legal
requirements. We review this policy annually and update it when
necessary to reflect current practices.
Significant policy changes will
be communicated through email and platform notifications. We
encourage you to review this policy periodically to stay informed
about how we protect your privacy.
For questions about international
data transfers or upcoming policy changes, contact our privacy team.
We're committed to maintaining transparency about our data practices
and addressing any concerns you might have.
